From Pencils to Progress: How Kryterion Helped TruMerit Expand Global Access and Modernize Certification
TruMerit, a global leader in healthcare credentialing, plays a vital role in ensuring nurses and other practitioners can work safely and effectively anywhere they’re needed. But by 2010, their paper-and-pencil exam model was slowing growth, limiting global reach, and making secure delivery increasingly difficult.
With a growing portfolio of high-stakes certifications—including the TruMerit Nurse Qualifying Exam, ISPN Program, and the new Certified Global Nurse – Rehabilitation credential—TruMerit needed more control, better security, and greater flexibility. Relying on a third-party vendor for all exam content restricted agility, delayed updates, and increased operational strain.
To fulfill their vision of global workforce mobility, TruMerit needed more than a test delivery vendor—they needed a true innovation partner.
"The seamless experience Kryterion provides, both for our internal teams and for candidates, has been a game-changer in operational efficiency."
– Jacklyn Schacht, Head of Career Mobility and Credentialing, TruMerit
The Solution
A Secure, Scalable, Digital-First Future
Kryterion guided TruMerit through a seamless shift from paper to secure, computer-based testing. With both in-person and online proctoring, TruMerit could reach professionals in even the most remote locations. The move also brought exam development and management in-house—empowering the team to make real-time updates, run psychometric analyses, and set standards without dependency on a third party.
Key results included:
- 40% global test site expansion — from 500 to nearly 700 locations
- Enhanced candidate experience with faster score reporting and easier scheduling
- Improved operational efficiency through intuitive exam management and reduced administrative burden
- Strengthened test security with advanced fraud prevention protocols
The Impact
Today, TruMerit’s certification programs are more accessible, secure, and future-ready than ever. By expanding into underserved regions and modernizing operations, the organization can support more healthcare professionals on their path to service—wherever they’re needed most.
