Frequently Asked Questions

We’re here to help, please review our FAQ information as the answer you need may already be waiting for you. If you need further help, additional links are at the bottom of the page.

Login to your Account through your Test Sponsor’s Webassessor portal, navigate to the Receipts tab, locate the exam for which you wish to view the receipt, and click the Receipt button. Complete any additional fields you wish to have included on your receipt and click the Receipt button. From here, you may save or print your receipt.

Login to your Account through your Test Sponsor’s Webassessor portal, and find the exam you wish to reschedule or cancel. Click the Reschedule/Cancel link and follow the onscreen instructions.

PLEASE NOTE: There may be a fee for reschedules or cancellations within 24 hours of your Online scheduled exam start time or 72 hours before your Onsite scheduled exam time.

In general, Onsite exams can be canceled no later than 72 hours prior to the scheduled exam time and Online exams no later than 24 hours prior to the scheduled exam time without incurring a Kryterion fee. However, always refer to your Test Sponsor’s testing or certification website for details on exam cancellation.

Once logged in to your preferred Test Sponsor’s Webassessor portal, navigate to the Exam Catalog or click the Exam Registration link or tab.

  1. Select the Exam you wish to register for.
  2. The exam may be delivered via one or more delivery methods:
    1. Onsite (physical testing center)
    2. Online (remote or online)
  3. Click the Buy Now/Get Now button next to your preferred delivery method.
    1. If the button is unavailable, please check the exam prerequisites listed next to the exam to be sure you qualify.
  4. For Onsite delivery, select your preferred Testing Center(s) to preview availability.
  5. For both Onsite and Online, select your preferred testing date and start time.
  6. Accept the Test Sponsor’s custom Agreement.
  7. Pay for your exam through the e-commerce portal.
  8. Exam Confirmation mail will be sent and will include:
    1. The name of your exam.
    2. Test date, start time, and location (for Onsite).
    3. Other important exam related information.

Please read the confirmation email carefully and follow all instructions.

Each Kryterion Test Sponsor has its own unique, branded portal through which candidates can enroll, register for, or reschedule exams. They can also view their testing schedule and their transcripts. To find the correct portal:

  1. Do an internet search using the name of your “Test Sponsor” and “Webassessor Login.” Example: “Acme Webassessor Login.
  2. Verify that the link is for the Test Sponsor you wish to test with and then Click on the link.
  3. Once there, locate the Create an Account link
    1. If a Create an Account link is not available, it means the Test Sponsor does not allow candidates to create an account directly. In this case, you’ll need to go back to the Test Sponsor’s testing/certification page and follow their specific instructions.
  4. Fill in all the requested fields.
  5. Set a Username and Password that you will remember.
  6. Save this page for easy access on future visits.

The name of the Test Sponsor who created the exam, a Webassessor Account under that Test Sponsor exam portal, completion of all exam prerequisites, your credit card or voucher/coupon number, and the name of the exam for which you wish to register.

Exam result notification varies by Test Sponsor and exam. Please refer to your Test Sponsor’s testing or certification exam page for additional information.

Webassessor is a SaaS platform that empowers organizations to develop items, test forms and manage candidates and exams in real-time. It offers four different delivery options to meet the diverse needs of Test Sponsors.

A Test Sponsor is an organization that develops exams to test a candidate’s knowledge of specific roles and/or job functions pertaining to certification or licensure.

You can view a listing of exam centers here or during the registration process for an Onsite exam via your Test Sponsor’s Webassessor portal.

First, check your scheduled start time and date. Next, confirm you are at the correct entrance of the center for which you scheduled your exam. If you are in the correct location at the correct time and date, then please contact our support team via the Live Chat feature in our Candidate Community Portal. For faster support, you will be asked to provide your Webassessor Login ID and exam details to our support staff.

This will vary based on delivery method, Test Sponsor preferences and/or testing center schedules. Login to your Test Sponsor’s Webassessor portal and search for the exam and delivery method of choice to check current availability.

You can access self-help tools, articles, videos, support, and Live Chat features through our Candidate Community located at

If you are taking an online-proctored exam (OLP) delivered by Kryterion, please watch this 90-second video for OLP test-taking success. Click here. In this video, you will find instructions on the software program to download and the one to disable. You will also learn how to get yourself and your test environment totally ready so that your test can begin

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