This November, the credentialing community gathers in Phoenix, Arizona for the Institute for Credentialing Excellence (ICE) Exchange 2025, and Kryterion couldn’t be more excited to welcome this event to our home turf.
The I.C.E. Exchange is more than a conference; it’s the annual meeting place for professionals dedicated to advancing credentialing programs worldwide. From policymakers and psychometricians to test sponsors and technology providers, attendees come together to share insights, discuss challenges, and uncover strategies that make sure certification programs remain both rigorous and relevant.
As a global leader in test development and delivery, Kryterion is proud to play a central role in these conversations. This year, our experts will lead three sessions that tackle one of the industry’s most pressing topics: the rise of artificial intelligence and its impact on both the workforce and the future of assessment.
Separating Fact from Fiction—AI and the Evolving World of Work & Credentialing
AI is surrounded by both promise and hype, making it difficult to separate fact from speculation. This session, led by Kryterion’s Chief Psychometric Officer Leslie Thomas and Deloitte’s Culture and Leadership Leader Jeanie Cole, brings clarity to how AI is truly reshaping the world of work and credentialing.
Drawing on insights from Deloitte’s 2025 Global Human Capital Trends Report, the session explores what AI means for the workforce, the skills that matter most, and the credentialing bodies responsible for validating them.
What you’ll gain:
- A clear view of workforce trends that will impact credentialing programs
- An understanding of how AI is changing the way skills are defined, validated, and assessed
- Practical strategies to adapt credentialing models to an AI-driven economy
- Guidance on future-proofing programs to provide fairness, integrity, and relevance
Attendees will walk away with actionable strategies for navigating the AI era with confidence—not just predictions.
Got a Small Program? Let Technology Help!
Small credentialing programs face big challenges—from limited staff and volunteers to the need to manage every aspect of exam development and operations efficiently. In this interactive session, Kryterion’s Patricia Young, M.A., joins Patricia Muenzen, Ph.D. (ACT) and Aaron Stiner, CCH, MNpS to explore how small programs can leverage AI and affordable technologies to streamline operations without breaking the budget.
Attendees will participate in small group discussions to identify key pain points, share strategies, and discover low- or no-cost tech solutions that can support job analysis, item development, marketing, and administrative processes.
What you’ll take away:
- Practical tools to improve exam development and maintenance efficiency
- Ways to enhance productivity and reduce outsourcing through technology
- Insights into SME and volunteer engagement in a tech-assisted environment
Generative AI Item Writing—Does Leveraging Large Language Models Make More Interesting and Incredible Items?
AI is transforming not just the workplace, but also the way certification programs design exams. This session shares insights from pilot studies on using Generative AI to assist subject matter experts (SMEs) in creating exam questions with greater speed and efficiency, while maintaining the highest standards of psychometric rigor.
What you’ll learn:
- How AI tools can streamline item development without sacrificing quality
- Methods to safeguard fairness and validity when AI assists in item creation
- Best practices for balancing human expertise with machine support
- The long-term role of AI in shaping test development strategies
Through a mix of data-driven findings and practical applications, attendees will walk away with actionable strategies to responsibly integrate AI into exam development.
Why This Matters for Credentialing Leaders
AI is no longer a futuristic idea. It’s here, and it’s reshaping every corner of the credentialing industry. From the skills we measure to the methods we use to create test items, AI brings both opportunities and challenges.
At Kryterion, our mission is to empower certification programs with the tools, expertise, and integrity needed to succeed in this evolving landscape. That means helping leaders separate hype from reality, adopt technologies responsibly, and maintain the trust of candidates and stakeholders alike.
Our sessions at I.C.E. Exchange 2025 reflect this mission by addressing both strategic industry shifts and practical test development innovations. Together, they offer a comprehensive perspective on how credentialing bodies can thrive in an AI-transformed world.
Join Kryterion in Phoenix
We’re proud to call Phoenix home, and we’re even prouder to host credentialing professionals from across the globe at I.C.E. Exchange 2025. Whether you’re interested in the future of work, the evolving role of credentialing, or the nuts and bolts of test development, Kryterion’s sessions will give you actionable insights that you can take back to your organization.
📍 Don’t miss the chance to connect with our team at Booth # 315, attend our sessions, and see firsthand how Kryterion is driving innovation in credentialing.
👉 Learn more about I.C.E Exchange 2025 and register today: I.C.E Exchange 2025
We look forward to welcoming you to Phoenix!