Contact Us

We provide platforms, solutions, and services for testing and certification.

Kryterion helps technology, and fast-growing companies, associations, and education providers develop and deliver exams.

About Kryterion

In 2001, Drake International’s Kryterion division pioneered online global assessment
which revolutionized the testing industry. In 2005, Kryterion introduced online
proctoring, a groundbreaking innovation that set new standards in credentialing. Today,
AI is quickly becoming an integral technology in our products and direction, reflecting
Kryterion’s commitment to continuous innovation.

Kryterion’s self-service SaaS platform, Webassessor, empowers clients to take control
of their credentialing programs. This unique approach emphasizes flexibility,
accessibility, and speed to market. Webassessor gives clients in-house control to
modify, edit, and publish exams without additional publishing fees.

Our top priority is to provide clients with the best mix of security, innovation, service,
and value in our solutions for test development and delivery.

Kryterion’s in-house expertise is an advantage to your certification program’s long term
success. Our highly trained customer success pros deliver exceptional service to clients
while our test delivery teams provide outstanding support to clients’ test candidates.

Our test development and psychometric services team is also known for exceptional
service, industry leading expertise, and a customer-focused approach. Our clients have
recognized Kryterion for responsiveness, flexibility, customer focus, and high-quality
work product.

Platform, Solutions & Services

Expand your testing horizons with Kryterion. Our software and services allow you to securely develop, administer, and deliver tests in multiple modes across the globe.

Test Delivery

With Kryterion’s multi-modal test delivery solutions, you can deliver your credentialing program to the computer of every candidate wherever they live, learn, or work.

Test Development

Our test development platform gives you total control over your items with no publishing fees. Access, integrate, and secure your item investment with confidence.

Psychometric Services

Our practical and supportive approach to psychometrics means that every program can gain from our expertise in a way that matches your budget & long-term goals.

Success Stories

Kryterion supports the vital work of test sponsors and test delivery partners with outstanding service.
Read our success stories.

Office Locations

Kryterion is a global organization headquartered in North America. In addition to our offices in the USA and UK, we have several regional hubs and an international workforce. If you’re in town, get in touch, we love to meet old friends and new faces.

United States

Kryterion, Inc.
7776 South Pointe Parkway West, Suite 200,
Phoenix, Arizona 85044
United States

South Africa​

1 Energy Lane
2nd Floor Apex Building
Century City, Cape Town 7441

United Kingdom

Kryterion, Inc.
429-433 Pinner Road
North Harrow
Middlesex HA1 4HN
United Kingdom

Philippines

18th Flr. Trident Tower, 312
Sen Gil Puyat Ave.
Makati City, Philippines 1209

United States

Kryterion, Inc.
7776 South Pointe Parkway West, Suite 200,
Phoenix, Arizona 85044
United States

United Kingdom

Kryterion, Inc.
429-433 Pinner Road
North Harrow
Middlesex HA1 4HN
United Kingdom

South Africa​

1 Energy Lane
2nd Floor Apex Building
Century City, Cape Town 7441

Philippines

18th Flr. Trident Tower, 312
Sen Gil Puyat Ave.
Makati City, Philippines 1209

Japan

Shibakoen Bldg. 301 3-4-30 Shibakoen
Minato-ku, Tokyo 105-0011 Japan

Contact Candidate Support
Contact Business Development
"The Kryterion Customer Success team is very responsive and is always willing to help as we grow our program."
- National Association
"Webassessor is easy to use."
- Global SaaS Company
"Kryterion has a diversified and robust product offering, combined with years of experience in the industry."
- Global Software and Services Company
"The partnership with the Kryterion team is great and I would definitely rate it as a 10."
- Global Technology Company
"If I compare Kryterion as an exam provider with Pearson and PSI, my experience was best with Kryterion by a significant margin."
- S. J.
"Due to technical issues, I restarted my exam four times. Thanks to great support from Kryterion agents this exam wasn't a disaster!"
- W. K.
"I was having difficulty connecting to an OLP exam. So, I started a support chat. I was able to get my exam started. BIG thanks!!"
- K. S.
"I had a really bad network on the exam day. Thanks to Kryterion, Inc. for the excellent support."
- R. B.
"After a tough online exam, I managed to pass! Thank you Kryterion, Inc for the verifiable certificate!"
- N. E. D.
"I completed Professional Cloud Architect certification. Thank you Kryterion for the smooth exam and certification process."
- G. A.

Certifications

We’re providing professional services to the titans of the credentialing industry. Our certifications prove that we take this responsibility seriously.

Developing and driving the adoption of data security standards for safe payments with the PCI Security Standards Council (PCI SSC).

Earning your confidence, delivering peace of mind: we work hard to keep your data secure by adhering to SOC 2 Type II standards.

 If our staff are happy, then you should be too. We work hard to create an outstanding employee experience.

Memberships

We are proud to be an active member of the assessment community.

We’re honored to be a technology industry member and actively support the work of the IT Certification Council.

Kryterion values preserving the general welfare of testing & assessment programs and is proud to be a member of ATP.

We’re proud to support The Performance Testing Council and their work supporting innovation in assessment and evaluation.

We’re delighted to support the I.C.E. and its development of standards and resources for the credentialing industry.

Purpose, Values, & Mission

Purpose

Improving lives worldwide one test at a time

Mission

To enable people anywhere to demonstrate their skills in pursuit of world-class careers

Our Values

We own it
We are one team
We listen and learn from each other
We face challenges with optimism
We continuously improve
We build trust
We help our customers succeed

Leadership Team

We work with organizations to build and deliver everything from skills tests and simple online assessments to comprehensive, high-stakes, worldwide certification programs. Kryterion is guided by a team of passionate and dedicated leaders in assessment.

Rob Armstrong - Chief Operating Officer

ROB ARMSTRONG

President

Leslie

LESLIE THOMAS, Ph.D.

Chief Psychometric Officer

Otto Silva, Kryterion Chief Information Officer

OTTO SILVA

Chief Information Officer

Angela Street - Chief Customer Success Officer

ANGELA STREET

Chief Customer Success Officer

Chad Fletcher - Product Owner

Chad Fletcher

Director of Product

Gina McFadden - Chief Test Delivery Officer

GINA MCFADDEN

Chief Test Delivery Officer

Steve

STEVE WINICKI

Senior Director, Sales

Tanya

TANYA HEYKOOP

Controller

Tracy

TRACY HULSEBUS

Director, Human Resources

Jacob

JACOB EVANS

Chief Technology Officer

kim

KIMBERLY CHAMBERS

Director of Marketing

Get in touch if you’d like to connect, or follow the team on LinkedIn to learn how Kryterion is leading the world with technology in testing.

7776 South Pointe Parkway West
Suite 200
Phoenix, Arizona 85044

429-433 Pinner Road
North Harrow
Middlesex HA1 4HN
United Kingdom

Test Candidates​
Test Sponsors
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© Copyright 2025 by Kryterion Inc. and Kryterion Ltd. All Rights Reserved. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the USA and the United Kingdom.

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Rob Armstrong - Chief Operating Officer

ROB ARMSTRONG

President

After 30+ years of marketing, managerial and executive experience in software, internet and SaaS industries, Rob Armstrong is currently serving as President of Kryterion. Previously he served as the CEO and President of Apex EDI, a leading medical and dental claims clearinghouse that helps doctors get reimbursed by insurance companies.

Prior to Apex, Armstrong spent 15 years in the genealogy software, data and subscription business working for several companies, including The Learning Company, OneGreatFamily and Broderbund. He was Founder and CEO of Genealogy.com, which was sold to A&E Television Networks.

He started his career with a Bachelor of Science in Computer Science from Brigham Young University in Provo, Utah and a dual major MBA in Marketing and Finance from Columbia University in the City of New York. Rob is married, has two children and loves to play golf, ride his bicycle and play computer games.

Leslie

LESLIE THOMAS, Ph.D.

Chief Psychometric Officer

Leslie Thomas has more than 20 years’ experience in the testing industry. In her role at Kryterion, Leslie and her team work closely with clients to help them make the best decisions for their programs based on her extensive expertise, experience, and practical approach to problem-solving. Leslie finds her inspiration for the industry by helping organizations translate their business goals into a program that provides real value to their stakeholders such as increased public safety, enhanced product adoption, higher customer satisfaction, or lower support costs.

When she is not working, Leslie enjoys taking her spoiled dogs on hikes or you will find her competing in Hunter/Jumper shows with her horse, never a dull moment. Growing up in Erie, Pennsylvania she was subject to cold temperatures and lake effect snow and can now take full advantage of the beautiful year-round weather in Scottsdale, Arizona.

Otto Silva Chief Information Officer

OTTO SILVA

Chief Information Officer

Otto Silva is the Chief Information Officer at Kryterion with 26 years of experience in the software industry. Otto brings to Kryterion extensive experience managing globally distributed Technical Operations teams supporting 24×7 Production systems. Otto has a proven record in executive leadership roles, creating discipline processes to achieve business stability, hiring, mentoring, and managing hyper performing technical teams. Otto is well-versed in accessing technical operations, developing winning strategies and properly allocating resources to maximize investments in both technical staff and cloud infrastructures.

When Otto is not busy at work, he spends his time hiking, cycling, and restoring vintage Japanese motorcycles.

Angela Street - Chief Customer Success Officer

Angela Street

Chief Customer Success Officer

Angela Street has led the delivery of large-scale and high-stakes certification assessment services for nearly 30 years, spending much of her career at Pearson where she also implemented and directed a 120+ member project management organization. Angela’s global team of Customer Success professionals provide maximum client value through smooth client implementations, customer-centric training, and timely, professional support. She leads the team with a focus on helping clients succeed and grow their programs and ensuring that the voice of each client is heard throughout the organization.

Outside of work, Angela enjoys hiking in the Sonoran Desert, weight training and traveling as often as possible.

Chad Fletcher - Product Owner

Chad Fletcher

Director of Product

Chad Fletcher is the Director of Product and Product Owner at Kryterion and has over a decade of experience in the testing industry. Chad is passionate about customer success and loves the way that technology can enhance the customer experience. Chad’s prior roles in test delivery, testing center management, and client services help him deliver enhancements that answer Kryterion’s evolving customer needs by delivering stellar, customer-centric product experiences.

When he is not working, Chad enjoys playing golf or spending time with his Goldendoodle, Dexter.

Gina McFadden - Chief Test Delivery Officer

GINA MCFADDEN

Chief Test Delivery Officer

Gina McFadden manages essential customer-support services for Kryterion, which involves ensuring satisfying experiences for both Kryterion clients and their test candidates. Gina brings a wealth of experience to Kryterion in business operations, having previously led teams and departments in the banking, mortgage, and insurance industries. In her short time at Kryterion, Gina has overseen an unprecedented 500-percent increase in staff for the Customer Service Department while ensuring the delivery of over 500,000 exams per year.

Gina is a California native with educational ties to the University of Arizona and the University of Phoenix. In her leisure time, Gina enjoys hiking, travel, and volunteering with various organizations.

 
Steve

STEVE WINICKI

Senior Director, Sales

Steven Winicki is an accomplished professional with a robust background in sales and strategic account management. With over 20 years of experience, Steven has demonstrated exceptional skills in building and maintaining key client relationships, driving revenue growth, and developing effective sales strategies. Known for his strategic thinking and results-oriented approach, Steven has consistently exceeded sales targets and contributed significantly to the success of his teams. Currently, Steven holds the position of Senior Director, Sales at Kryterion. Prior to Kryterion, Steven was VP of Sales at Examity, where he helped grow the business from a start-up to its acquisition by Meazure Learning in 2023.

Steven is married with two children and loves to cook, grill, golf, and travel in his spare time.

Tanya

TANYA HEYKOOP

Controller

After 30+ years in public accounting, corporate accounting, and consulting, Tanya Heykoop is currently serving as Controller for Kryterion. Previously, she spent 6 years in the consulting industry working for Resources Global Professionals (RGP) and Headfarmer. During this period, she served a variety of high-profile clients, including American Express, Axon, Sprouts, Trulieve, Advisor Group, Interior Logic, and Kryterion.

Prior to her consulting career, Heykoop spent 6 years in public accounting working for PricewaterhouseCoopers in their audit practice, followed by seventeen years working with Fortune 500 companies, including Honeywell, Republic Services, Freeport-McMoRan, and GoDaddy.

She started her career with a Bachelor of Science in Accounting from the University of Colorado, Boulder, where she also served as a member of the Beta Alpha Psi Accounting Fraternity and the Alpha Phi Sorority. Tanya has four children, is a fan of the Phoenix Suns and sports in general, loves to play fantasy football and fantasy basketball, enjoys a great TV binge-watch, but mostly loves spending time with her family.

Tracy

TRACY HULSEBUS

Director, Human Resources

Tracy has worked in Human Resources for nearly 30 years, spending much of her career at Pearson within the School Assessments business, supporting nearly 2,000 employees. She currently leads a global HR team, ensuring that the organization’s HR policies and practices are consistent and effective worldwide. Tracy partners with Kryterion leaders to align HR strategies with business objectives. Passionate about leading, inspiring, and developing others, Tracy is dedicated to fostering a positive and productive workplace.

Outside of work, she enjoys reading, working out, and spending time with her family.

Jacob

JACOB EVANS

Chief Technology Officer

Jacob Evans is Kryterion’s Chief Technology Officer. He brings over 20 years of experience building and leading high-performing software development teams. Under his leadership, the Kryterion engineering team has expanded globally, doubling in size and tripling in productivity.

Evans is a technologist with many interests, including the science of productivity, software development, astronomy, and travel. He is also the co-host of Leader Fables, a podcast made by leaders for leaders. The show focuses on how middle managers can better navigate the perils of team leadership to achieve wild success.

With a career deeply rooted in product development, Evans is instrumental in driving Kryterion’s vision forward. His steadfast dedication to fostering innovation and nurturing cohesive teams is pivotal in ensuring the company delivers exceptional candidate experiences.

kim

KIMBERLY CHAMBERS

Director of Marketing

Kim Chambers is a seasoned marketing professional with a strong background in strategic brand development and demand generation. With extensive experience in the education and technology sectors, Kim has successfully led initiatives to enhance brand visibility, drive engagement, and optimize marketing operations. Known for a data-driven and creative approach, Kim has played a key role in developing impactful marketing strategies that support business growth and customer acquisition.

Kim started her career with a Bachelor of Business Administration from Loyola University Maryland and earned a Master’s in Strategic Management and Innovation from Harvard Extension School while working at Harvard Business School Executive Education. Outside of work, Kim enjoys traveling, rowing on the Charles river, singing in a local choir, and spending time with family and friends.

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