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<strong>Contact Us</strong>

The Kryterion Difference

Securing the Future of Professional Assessment

Kryterion has built more than just a test delivery platform. We built a foundation of trust for the world’s most critical credentialing programs.

Trusted by

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About Kryterion

In 2001, Drake International’s Kryterion division pioneered online global assessment
which revolutionized the testing industry. In 2005, Kryterion introduced online
proctoring, a groundbreaking innovation that set new standards in credentialing. Today,
AI is quickly becoming an integral technology in our products and direction, reflecting
Kryterion’s commitment to continuous innovation.

Kryterion’s self-service SaaS platform, Webassessor, empowers clients to take control
of their credentialing programs. This unique approach emphasizes flexibility,
accessibility, and speed to market. Webassessor gives clients in-house control to
modify, edit, and publish exams without additional publishing fees.

Our top priority is to provide clients with the best mix of security, innovation, service,
and value in our solutions for test development and delivery.

Kryterion’s in-house expertise is an advantage to your certification program’s long term
success. Our highly trained customer success pros deliver exceptional service to clients
while our test delivery teams provide outstanding support to clients’ test candidates.

Our test development and psychometric services team is also known for exceptional
service, industry leading expertise, and a customer-focused approach. Our clients have
recognized Kryterion for responsiveness, flexibility, customer focus, and high-quality
work product.

Meet Kryterion

We know that the stakes are uncompromisingly high in the testing industry. Whether a candidate is sitting for a high-stakes IT certification, a healthcare licensing exam, or a corporate professional assessment, the integrity of that test is paramount. That is our responsibility and our privilege.

At Kryterion, we truly understand the importance of what you do. We recognize that every credential earned through our platform represents genuine, verified competence, directly impacting career trajectories, industry safety standards, and public well-being. 

You’re the best at what you do. Let Kryterion handle the rest. Put us to the test.

Our History

Since pioneering online global assessment in 2001 and introducing groundbreaking online proctoring in 2005, we have witnessed the rise and fall of countless platforms. Competitors come and go, often prioritizing rapid expansion over fundamental security. 

We endure because we stay anchored to our primary mission: enabling people anywhere to demonstrate their skills in pursuit of world-class careers.

This mission drives every line of code we write, every psychometric analysis we perform, and every support call we answer. When leadership buyers evaluate their credentialing partners, they look for a team whose values align entirely with their own. 

Our agility, our partnership, our trust. That is the Kryterion difference.

Our Philosophy

Total Accountability

We treat every exam session not as a transactional event, but as a shared duty. When you place your reputation in our hands, we take that responsibility seriously. Our goal is absolute confidence in the validity of your exams—protecting your brand, your candidates, and the public trust.

Proactive Defense

Protecting exam integrity means staying ahead of emerging threats. From sophisticated proxy testing rings to intellectual property theft, we take an active, uncompromising stance to safeguard your content and ensure every earned credential holds real value.

Genuine Partnership

We don’t operate as a standard vendor. Our test development and psychometric services teams function as a direct extension of your organization—aligning with your mission, taking ownership of your challenges, and protecting your standards as if they were our own.

Refusing to Compromise

As the landscape of global assessment and online proctoring continues to evolve rapidly, our commitment to security, accessibility, and client autonomy remains absolute.

Data Security & IP Defense

In an era where digital threats are increasingly sophisticated, we enforce rigorous security protocols without exception. By strictly adhering to SOC 2 Type II standards and PCI SSC guidelines, we protect your intellectual property as fiercely as candidate data giving you unshakeable peace of mind.

Candidate Equity & Seamless Accessibility

High security should never come at the expense of a fair, accessible testing experience. Whether through secure global test centers or advanced online proctoring, we ensure legitimate candidates never feel penalized or frustrated. We meet test-takers where they are, without friction or bias.

Total Client Autonomy

Your credentialing program belongs to you. We give you full in-house control through Webassessor, empowering you to modify, edit, and publish exams on your own timeline, without hidden publishing fees or administrative barriers holding you back.

How Clients Trust Us

We know that trust is often defined not just by what a company does, but by what it intentionally and strictly avoids doing.

Clients trust us not to chase unproven trends at their expense.

While we actively integrate AI into our products and direction, we do not deploy it recklessly. Every technological advancement must demonstrably enhance security or accessibility before it ever touches your high-stakes exams. We do not use your candidates for unfinished concepts.

Clients trust us not to treat them as just a number.

Our customer success and test delivery teams are deeply embedded in your program’s long-term success. Kryterion rejects the one-size-fits-all approach to test development and psychometrics. We know that a global technology certification requires a vastly different strategy than a regional legal association, and we tailor our industry-leading expertise accordingly.

Clients trust us not to cut corners.

With regional hubs spanning the United States, the United Kingdom, South Africa, the Philippines, and Japan, along with robust online testing, we maintain a genuine, continuous global presence. The integrity of a test delivered in Tokyo must be identical to one delivered in Phoenix or one delivered online, and we value meeting your high standards.

Certifications

We’re providing professional services to the titans of the credentialing industry. Our certifications prove that we take this responsibility seriously.

Memberships

We are proud to be an active member of the assessment community.

Leadership Team

We work with organizations to build and deliver everything from skills tests and simple online assessments to comprehensive, high-stakes, worldwide certification programs. Kryterion is guided by a team of passionate and dedicated leaders in assessment.

Leslie

LESLIE THOMAS, Ph.D.

Chief Psychometric Officer

Angela Street - Chief Customer Success Officer

ANGELA STREET

Chief Customer Success Officer

Chad Fletcher - Product Owner

Chad Fletcher

Director of Product

Gina McFadden - Chief Test Delivery Officer

GINA MCFADDEN

Chief Test Delivery Officer

Tanya

TANYA HEYKOOP

Controller

Tracy

TRACY HULSEBUS

Director, Human Resources

kim

KIMBERLY CHAMBERS

Director of Marketing

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DENNIS DILIGENT

Vice President of Sales

Get in touch if you’d like to connect, or follow the team on LinkedIn to learn how Kryterion is leading the world with technology in testing.

Office Locations

Kryterion is a global organization headquartered in North America. In addition to our offices in the USA and UK, we have several regional hubs and an international workforce. If you’re in town, get in touch, we love to meet old friends and new faces.

United States

Kryterion, Inc.
7776 South Pointe Parkway West, Suite 200,
Phoenix, Arizona 85044
United States

United Kingdom

Kryterion, Inc.
429-433 Pinner Road
North Harrow
Middlesex HA1 4HN
United Kingdom

South Africa

1 Energy Lane
2nd Floor Apex Building
Century City, Cape Town 7441

Philippines

9th floor, United Life bldg. 837 A. Arnaiz Ave., Brgy. San Lorenzo, Makati City. Philippines 1223

Japan

Shibakoen Bldg. 301 3-4-30 Shibakoen
Minato-ku, Tokyo 105-0011 Japan

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Leslie

LESLIE THOMAS, Ph.D.

Chief Psychometric Officer

Leslie Thomas has more than 20 years’ experience in the testing industry. In her role at Kryterion, Leslie and her team work closely with clients to help them make the best decisions for their programs based on her extensive expertise, experience, and practical approach to problem-solving. Leslie finds her inspiration for the industry by helping organizations translate their business goals into a program that provides real value to their stakeholders such as increased public safety, enhanced product adoption, higher customer satisfaction, or lower support costs.

When she is not working, Leslie enjoys taking her spoiled dogs on hikes or you will find her competing in Hunter/Jumper shows with her horse, never a dull moment. Growing up in Erie, Pennsylvania she was subject to cold temperatures and lake effect snow and can now take full advantage of the beautiful year-round weather in Scottsdale, Arizona.

Angela Street - Chief Customer Success Officer

Angela Street

Chief Customer Success Officer

Angela Street has led the delivery of large-scale and high-stakes certification assessment services for nearly 30 years, spending much of her career at Pearson where she also implemented and directed a 120+ member project management organization. Angela’s global team of Customer Success professionals provide maximum client value through smooth client implementations, customer-centric training, and timely, professional support. She leads the team with a focus on helping clients succeed and grow their programs and ensuring that the voice of each client is heard throughout the organization.

Outside of work, Angela enjoys hiking in the Sonoran Desert, weight training and traveling as often as possible.

Chad Fletcher - Product Owner

Chad Fletcher

Director of Product

Chad Fletcher is the Director of Product and Product Owner at Kryterion and has over a decade of experience in the testing industry. Chad is passionate about customer success and loves the way that technology can enhance the customer experience. Chad’s prior roles in test delivery, testing center management, and client services help him deliver enhancements that answer Kryterion’s evolving customer needs by delivering stellar, customer-centric product experiences.

When he is not working, Chad enjoys playing golf or spending time with his Goldendoodle, Dexter.

Gina McFadden - Chief Test Delivery Officer

GINA MCFADDEN

Chief Test Delivery Officer

Gina McFadden manages essential customer-support services for Kryterion, which involves ensuring satisfying experiences for both Kryterion clients and their test candidates. Gina brings a wealth of experience to Kryterion in business operations, having previously led teams and departments in the banking, mortgage, and insurance industries. In her short time at Kryterion, Gina has overseen an unprecedented 500-percent increase in staff for the Customer Service Department while ensuring the delivery of over 500,000 exams per year.

Gina is a California native with educational ties to the University of Arizona and the University of Phoenix. In her leisure time, Gina enjoys hiking, travel, and volunteering with various organizations.

 
Tanya

TANYA HEYKOOP

Controller

After 30+ years in public accounting, corporate accounting, and consulting, Tanya Heykoop is currently serving as Controller for Kryterion. Previously, she spent 6 years in the consulting industry working for Resources Global Professionals (RGP) and Headfarmer. During this period, she served a variety of high-profile clients, including American Express, Axon, Sprouts, Trulieve, Advisor Group, Interior Logic, and Kryterion.

Prior to her consulting career, Heykoop spent 6 years in public accounting working for PricewaterhouseCoopers in their audit practice, followed by seventeen years working with Fortune 500 companies, including Honeywell, Republic Services, Freeport-McMoRan, and GoDaddy.

She started her career with a Bachelor of Science in Accounting from the University of Colorado, Boulder, where she also served as a member of the Beta Alpha Psi Accounting Fraternity and the Alpha Phi Sorority. Tanya has four children, is a fan of the Phoenix Suns and sports in general, loves to play fantasy football and fantasy basketball, enjoys a great TV binge-watch, but mostly loves spending time with her family.

Tracy

TRACY HULSEBUS

Director, Human Resources

Tracy has worked in Human Resources for nearly 30 years, spending much of her career at Pearson within the School Assessments business, supporting nearly 2,000 employees. She currently leads a global HR team, ensuring that the organization’s HR policies and practices are consistent and effective worldwide. Tracy partners with Kryterion leaders to align HR strategies with business objectives. Passionate about leading, inspiring, and developing others, Tracy is dedicated to fostering a positive and productive workplace.

Outside of work, she enjoys reading, working out, and spending time with her family.

kim

KIMBERLY CHAMBERS

Director of Marketing

Kim Chambers is a seasoned marketing professional with a strong background in strategic brand development and demand generation. With extensive experience in the education and technology sectors, Kim has successfully led initiatives to enhance brand visibility, drive engagement, and optimize marketing operations. Known for a data-driven and creative approach, Kim has played a key role in developing impactful marketing strategies that support business growth and customer acquisition.

Kim started her career with a Bachelor of Business Administration from Loyola University Maryland and earned a Master’s in Strategic Management and Innovation from Harvard Extension School while working at Harvard Business School Executive Education. Outside of work, Kim enjoys traveling, rowing on the Charles river, singing in a local choir, and spending time with family and friends.

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DENNIS DILIGENT

Vice President of Sales

Dennis has over 25 years of executive experience driving growth across workforce learning, digital credentialing, and EdTech sectors.  He has built and scaled enterprise sales, partnerships, and customer success organizations across more than 50 markets spanning APAC, EMEA, LATAM, and North America, with a deep focus on solutions that support workforce readiness, professional certification, and high-stakes assessment ecosystems.

Through senior leadership roles at Prometric, The Myers-Briggs Company, and other global assessment organizations, Dennis offers deep industry expertise and a proven commitment to helping Kryterion’s clients and prospects succeed.

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