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Check the latest webinars & Podcasts from the Kryterion team, clients, and our industry partners.
In part two of this conversation, James continues his discussion with Brandon Carson, Chief Learning Officer at Docebo and Founder of L&D Cares.
Brandon opens up about the founding of L&D Cares, the power of community-driven leadership, and why peer networks are such a vital (and underused) accelerator in talent development. He also reflects on the pivotal career moments that helped shape his leadership style and his ability to influence strategy at the highest levels.
Together, they explore how storytelling, curiosity, and strategic clarity can help learning leaders navigate complexity, lead change, and drive business alignment in an increasingly AI-enabled world.
To explore more of Brandon’s work, or to learn about Docebo and L&D Cares, you can find them on LinkedIn or online.
To learn how Kryterion helps organisations design and deliver scalable certification programmes, visit kryterion.com/test-sponsors.
Kryterion partners with global organisations to deliver secure, scalable assessment and certification solutions that support client education, workforce enablement, and measurable growth.
In this episode of the Kryterion Podcast, James Willats is joined by Craig Barrack, Customer Engagement Director at Anya Consultancy Services. With a background spanning client engagement, software development, and systems integration, Craig offers a practical and thoughtful take on how the Voice of the Customer is shaping business strategy across tech and consultancy sectors.
Together, they explore the evolution of customer expectations, the importance of building trust through active listening, and how businesses, particularly in SaaS and tech environments, can transform customer insights into scalable engagement strategies.
Craig also shares why education is a critical component of long-term customer loyalty and how empathy and specificity can make or break delivery in today’s competitive landscape.
To learn more about Craig’s work and Anya Consultancy Services, visit: https://www.anyaconsultancy.com/
This episode is brought to you by Kryterion, a global leader in delivering scalable, branded certification solutions for tech and SaaS companies.
If you’re looking to build a certification programme that trains, retains, and empowers your users, visit kryterion.com/test-sponsors to learn how Kryterion can support your journey from product adoption to customer advocacy.
Leslie Thomas is an expert in psychometrics and assessment innovation, leading Kryterion’s efforts to redefine certification in the age of AI. With the rapid rise of automation and predictions that nearly half of entry-level white-collar jobs could vanish in the next five years, she helps organizations understand what skills are truly essential in an AI-driven world.
In this episode, she shares how her team develops smarter assessments using AI, how they combat cheating, and how employers can identify and validate high-impact competencies.
Leslie also highlights the growing importance of soft skills like creativity and adaptability, offering a practical method to assess whether your current job role is at risk—or ready to evolve. A must-listen for anyone looking to future-proof their career.
In part one of this two-part conversation, I’m joined by Brandon Carson, Chief Learning Officer at Docebo and Founder of L&D Cares. Brandon shares insights from his 25-year career leading learning strategy at organisations such as Delta Air Lines, Walmart, and Starbucks. He reflects on the evolving role of learning and development (L&D) in today’s AI-driven world.
We explore how certification has evolved from a compliance exercise to a strategic capability, what it truly means to scale learning with purpose, and how learning professionals can more effectively connect human outcomes to business value.
Whether you’re in learning, talent, or technology, this episode offers sharp thinking on the future of workforce development and the opportunities ahead.
To learn how Kryterion helps organisations design and deliver scalable certification programmes, visit kryterion.com/test-sponsors.
In this episode of The Kryterion Podcast, we’re joined by Katie Stabler CCXP, Founder and Director of CULTIVATE Customer Experience by Design, and author of the best-selling book CX-ISM.
Together, we explore why customer experience isn’t just a strategy to deploy but a movement to lead.
Katie shares the real-world shifts that happen when CX becomes embedded in company culture, from boardroom buy-in to frontline empathy, and how organisations can use both human insight and technology to drive meaningful, long-term results.
We also unpack the challenges of siloed customer data, the underestimated power of empathy, and how to deliver digital interactions with genuine emotional impact.
Grab your copy of CX-ISM wherever you get your books Learn more about Katie’s consultancy: cultivatecustomerexperience.com
To explore how Kryterion helps tech, SaaS, and customer-led businesses design powerful training and certification programmes that support client education, team enablement, and brand loyalty, visit kryterion.com/test-sponsors.
Kryterion partners with global organisations to deliver scalable, secure assessment and certification solutions that create measurable business impact.
Alex is an experienced digital learning and training specialist with a strong background in building and enhancing educational programmes across various industries. Over the past ten years, he has worked with organisations including Disguise, Medivet, and Lyphe Group to deliver impactful learning experiences that support user engagement, professional development, and organisational training goals.
Currently serving as Global Head of Training at Disguise, Alex leads Disguise Learn, an educational programme supporting the adoption of Disguise’s technology across live events, film, and entertainment.
Through the creation of accessible learning content and innovative digital production training, Alex has helped drive significant growth for Disguise’s training department and earned the company multiple industry awards, including recognition from the Brandon Hall Awards, Docebo Inspire, and Learning Awards.
In this exclusive podcast episode, James Willats, European Marketing Manager at Kryterion, sits down with Simon Maskrey, former Chairman of CEdMA Enterprise and seasoned Learning and Development professional, to explore the evolving role of certification in the tech industry.
Simon brings decades of experience in education strategy for global tech organisations. He shares insights on how SaaS and cloud-based platforms can build successful certification programmes to enhance product adoption and customer engagement.
Dr. Arafeh is a seasoned investor, CTO, and advisor specializing in digital transformation, business optimization, and mergers & acquisitions. With 40 years of experience, he has led transformations for over 200 high-profile institutions and 1,000+ professionals globally. He has held key roles, including Senior Consultant to the Los Angeles Mayor’s Office, optimizing performance for 45 departments and 40,000 employees, and former CTO of Remedy Staffing, where he managed 150,000 employees and led the company’s public offering. Dr. Arafeh is also an angel investor, having mentored startups and served on executive committees and advisory boards, guiding ventures from strategy to scale.
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7776 South Pointe Parkway West
Suite 200
Phoenix, Arizona 85044
429-433 Pinner Road
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United Kingdom
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