Artificial Intelligence is transforming more than just how we work—it’s redefining how we learn, lead, and deliver value. For technology companies, this shift presents enormous opportunity across internal training, customer education, and certification programs. In our recent AI in Learning and Enablement webinar, three enterprise leaders shared how they’re applying AI to personalize learning, drive adoption, and scale enablement programs.
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Training That Sticks: Building Fluency Through Practice
Saskia Yeo, Senior L&D Partner, Snyk
For teams to truly embrace AI, it has to feel relevant—not abstract. Becoming AI-first isn’t about technical expertise. It’s about confidence and fluency. Saskia Yeo emphasized that successful adoption starts by embedding AI into everyday tasks and workflows, helping people learn by doing.
Key Takeaways:
- Fluency over expertise: Help employees get comfortable through hands-on practice with AI tools.
- One size won’t fit all: Design L&D programs for varying technical skill levels across departments.
- Practical application: Use AI-generated outputs and real prompts in internal learning materials.
- Leadership alignment: Equip managers with communication tools to guide and reinforce AI adoption throughout their teams.
- Promote experimentation: Share stories—successes and stumbles—to encourage innovation across the organization.
“Train by doing. Embed AI into daily tasks, and let people discover its value through practical use.”
AI-Powered Customer Education in the Flow of Work
Vignesh Sankarnagar Pitchiah, Lead, Digital Learning Experience, Software AG
In today’s fast-paced SaaS landscape, customer education needs to be modular, embedded, and data-driven. Vignesh Pitchiah outlined how Software AG is leveraging AI to create and deliver in-product contextual learning experiences and role-based certifications that deepen product adoption and reduce time-to-value.
Key Takeaways:
- Build on the 3 Ps—Platform, People, and Performance: Create scalable and outcome-driven learning ecosystems.
- Integrate microlearning: Deliver content within the product to meet learners where they are.
- Use certification as a lever: Role-based credentials boost user confidence and retention.
- AI analytics for optimization: Analytics reveals engagement trends, learning gaps, and paths.
- Scale smartly: AI-powered proctoring and content summarization can reduce costs while maintaining accessibility.
“AI enables tailored education that fits seamlessly into the product experience, reducing support needs and increasing adoption.”
L&D as a Strategic Business Driver
Simon Maskrey, Enterprise L&D Strategist
AI isn’t just transforming how people learn—it’s changing what L&D means to business. What was once just a support function is becoming a strategic capability. According to this strategist, successful teams will blend AI with proven learning structures to drive measurable results and organizational growth.
Key Takeaways:
- Personalize experiences: Let AI create adaptive learning paths based on real-time learner data.
- Accelerate content creation: Use AI to generate and curate learning content, with human oversight for quality.
- Connect learning to ROI: Learning analytics can help teams optimize programs and make data-informed decisions.
- Champion AI literacy: L&D must educate the organization on AI use, ethics, and practical value.
- Don’t start from scratch: Blend AI tools with existing programs like mentoring, performance management, and succession planning.
“AI is a tool that requires literacy. L&D leaders must drive understanding of AI’s use, ethics, and benefits across the organization.”
Looking Ahead: Tech Leaders Must Equip, Empower, and Experiment
Whether you’re building internal L&D programs or certifying global customers, AI can help you scale smarter, adapt faster, and deliver greater value. But the true differentiator isn’t just the technology—it’s how you prepare people to use it confidently and ethically.
At Kryterion, we help tech companies do just that. Our end-to-end test development, delivery, and AI-powered solutions support scalable training, efficient certification, and better customer outcomes.
🔍 Explore how Kryterion supports tech organizations
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