Testing Center Operations Manager
At Kryterion, our success is driven by people who bring passion, expertise, and dedication to everything they do. This month, we’re shining the spotlight on Yvette Wachtel, our Testing Center Operations Manager, whose journey with Kryterion has been marked by growth, innovation, and a deep commitment to helping customers succeed.
Building a Career at Kryterion
Yvette began her journey with Kryterion in October 2022 as a KTN Relationship Coordinator, where she focused on recruiting and onboarding new testing centers. In her first year, she helped grow the Kryterion Testing Network (KTN) by more than 15%. Drawing on over six years of industry experience and more than 15 years in management, she quickly proved her ability to foster collaboration, strengthen operations, and support client satisfaction.
In July 2023, Yvette was promoted to Testing Center Operations Manager, where she now leads the KTN team in recruiting, implementing, and supporting testing centers worldwide. In this role, she continues to build lasting partnerships and ensure Kryterion’s clients and test center partners receive the highest quality of service.
Leading Meaningful Projects
One of Yvette’s most notable contributions was leading the KTN team in implementing a new CRM. Through optimized workflows in HubSpot, the team streamlined recruitment and support processes, improved application tracking, and simplified onboarding for new centers. These enhancements reduced manual tasks, increased visibility, and boosted team efficiency.
“This was the first major project for my team, and I’m incredibly proud of how they rose to the challenge,” Yvette shared. “Their adaptability and collaboration made this a success, and I’m grateful for the leadership support we had along the way.”
Living Kryterion’s Values
The value that resonates most deeply with Yvette is “We Help Our Customers Succeed.” Whether onboarding new centers, upholding security standards, or refining processes to improve the testing experience, Yvette sees her role as directly connected to supporting Kryterion’s global partners and customers.
Staying Inspired
For Yvette, inspiration comes from the people around her. “I stay motivated by being connected to my team and peers. Their dedication and creativity push me to bring my best every day,” she explained. “What inspires me most is seeing how we grow together—sharing knowledge, supporting one another, and continuously finding new ways to succeed as one team.”
Outside of Work
- Fitness Enthusiast
Yvette is passionate about weight training, celebrating milestones like recently completing her 200th class. Fitness has taught her consistency, resilience, and goal-setting—values she carries into her professional life.
- Pet Lover
She shares her home with two cats—one cuddly, one more independent—and a one-year-old doodle whose playful energy ensures the family gets plenty of fresh air and daily walks.
- Family Time
Her favorite way to unwind is by spending time with her husband and two daughters, often enjoying conversations during the drive home from their activities.
- Dream Hobby
Yvette has always wished to learn how to dance, admiring its blend of creativity, movement, and confidence-building.
🌟 Yvette’s journey is a perfect example of Kryterion’s commitment to growth, collaboration, and customer success. We’re grateful for her leadership and the energy she brings to our global network every day.
About Kryterion
Kryterion Inc. is a global leader in innovative testing and credentialing solutions, helping organizations across various sectors develop and manage their assessments with our advanced test development platform and multi-modal delivery solutions. Established in 2001, Kryterion offers secure, integrated services and extensive support, empowering candidates to demonstrate skills and achieve success in world-class careers.